/* Support System Styles */

/* Support Container Layout */
.support-container {
  display: grid;
  grid-template-columns: 2fr 1fr;
  gap: 32px;
  height: calc(100vh - 180px);
}

.support-main {
  display: flex;
  flex-direction: column;
  gap: 24px;
  overflow: hidden;
}

.support-sidebar {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  padding: 24px;
  overflow-y: auto;
}

/* Support Section Header */
.support-section-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 20px;
}

.support-section-header h3 {
  margin: 0;
  color: var(--text-primary);
  font-size: 1.3rem;
  display: flex;
  align-items: center;
  gap: 12px;
}

.support-section-header h3 i {
  color: var(--accent-primary);
}

/* Ticket List */
.ticket-list {
  flex: 1;
  overflow-y: auto;
  border: 1px solid var(--border-color);
  border-radius: 12px;
  background: var(--bg-card);
}

.ticket-card {
  padding: 20px;
  border-bottom: 1px solid var(--border-color);
  cursor: pointer;
  transition: all 0.2s ease;
}

.ticket-card:hover {
  background: var(--bg-secondary);
}

.ticket-card:last-child {
  border-bottom: none;
}

.ticket-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
}

.ticket-id {
  font-family: 'Courier New', monospace;
  font-size: 0.85rem;
  color: var(--text-secondary);
  background: var(--bg-tertiary);
  padding: 4px 8px;
  border-radius: 4px;
}

.ticket-status {
  padding: 4px 12px;
  border-radius: 20px;
  font-size: 0.8rem;
  font-weight: 500;
  text-transform: capitalize;
}

.ticket-status.status-open {
  background: #fee2e2;
  color: #dc2626;
}

.ticket-status.status-in_progress {
  background: #fef3c7;
  color: #d97706;
}

.ticket-status.status-resolved {
  background: #dcfce7;
  color: #16a34a;
}

.ticket-status.status-closed {
  background: var(--bg-tertiary);
  color: var(--text-secondary);
}

.ticket-title {
  margin: 8px 0;
  color: var(--text-primary);
  font-size: 1.1rem;
  font-weight: 500;
}

.ticket-meta {
  display: flex;
  align-items: center;
  gap: 16px;
  margin-bottom: 8px;
}

.ticket-category {
  font-size: 0.85rem;
  color: var(--text-secondary);
  text-transform: capitalize;
}

.ticket-date {
  font-size: 0.85rem;
  color: var(--text-secondary);
}

.ticket-preview {
  color: var(--text-secondary);
  line-height: 1.4;
  font-size: 0.9rem;
  margin: 0;
}

/* Empty/Loading States */
.loading-message,
.error-message,
.empty-message {
  padding: 60px 20px;
  text-align: center;
  color: var(--text-secondary);
}

.empty-message i {
  font-size: 3rem;
  color: var(--text-tertiary);
  margin-bottom: 16px;
  display: block;
}

.empty-message h3 {
  margin: 16px 0 8px 0;
  color: var(--text-primary);
}

/* Ticket Detail View */
.ticket-detail {
  flex: 1;
  overflow-y: auto;
  border: 1px solid var(--border-color);
  border-radius: 12px;
  background: var(--bg-card);
}

.ticket-detail-header {
  padding: 20px;
  border-bottom: 1px solid var(--border-color);
  background: var(--bg-secondary);
  border-radius: 12px 12px 0 0;
  display: flex;
  align-items: center;
  gap: 20px;
}

.ticket-detail-info h3 {
  margin: 0 0 8px 0;
  color: var(--text-primary);
  font-size: 1.2rem;
}

.ticket-detail-meta {
  display: flex;
  align-items: center;
  gap: 12px;
}

.ticket-priority {
  padding: 4px 8px;
  border-radius: 12px;
  font-size: 0.75rem;
  font-weight: 500;
  text-transform: uppercase;
  background: var(--bg-tertiary);
  color: var(--text-secondary);
}

/* Ticket Messages */
.ticket-messages {
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 16px;
  max-height: 400px;
  overflow-y: auto;
}

.initial-message,
.ticket-message {
  background: var(--bg-secondary);
  border-radius: 8px;
  padding: 16px;
  border-left: 4px solid var(--border-color);
}

.staff-message {
  border-left-color: var(--accent-primary);
  background: rgba(112, 128, 255, 0.05);
}

.message-header {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 8px;
  font-size: 0.9rem;
}

.message-header strong {
  color: var(--text-primary);
}

.staff-badge {
  background: var(--accent-primary);
  color: white;
  padding: 2px 8px;
  border-radius: 12px;
  font-size: 0.75rem;
  font-weight: 500;
}

.message-date {
  color: var(--text-secondary);
  margin-left: auto;
}

.message-content {
  color: var(--text-primary);
  line-height: 1.5;
}

/* Add Message Form */
.add-message-form {
  padding: 20px;
  border-top: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.add-message-form textarea {
  resize: vertical;
  min-height: 80px;
}

/* FAQ Section */
.faq-section h3 {
  margin: 0 0 20px 0;
  color: var(--text-primary);
  font-size: 1.2rem;
  display: flex;
  align-items: center;
  gap: 12px;
}

.faq-section h3 i {
  color: var(--accent-primary);
}

.faq-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.faq-item {
  border: 1px solid var(--border-color);
  border-radius: 8px;
  overflow: hidden;
  transition: all 0.2s ease;
}

.faq-item.active {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 1px rgba(112, 128, 255, 0.2);
}

.faq-question {
  padding: 16px;
  background: var(--bg-secondary);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-weight: 500;
  color: var(--text-primary);
  transition: background 0.2s ease;
}

.faq-question:hover {
  background: var(--bg-tertiary);
}

.faq-question i {
  color: var(--text-secondary);
  transition: transform 0.2s ease;
}

.faq-answer {
  padding: 16px;
  background: var(--bg-card);
  border-top: 1px solid var(--border-color);
  display: none;
  color: var(--text-primary);
  line-height: 1.5;
}

.faq-answer p {
  margin: 0 0 12px 0;
}

.faq-answer ol,
.faq-answer ul {
  margin: 12px 0;
  padding-left: 20px;
}

.faq-answer li {
  margin: 6px 0;
}

.faq-answer strong {
  color: var(--text-primary);
}

/* Mobile Responsiveness */
@media (max-width: 768px) {
  .support-container {
    grid-template-columns: 1fr;
    height: auto;
  }

  .support-sidebar {
    order: 2;
  }

  .ticket-detail-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 12px;
  }

  .ticket-detail-meta {
    flex-wrap: wrap;
  }

  .add-message-form {
    flex-direction: column;
  }
}